FAQs

Outsourcing means hiring a third party to provide services instead of using your company’s internal employees.

Offshoring involves relocating some of a company’s business processes or services to another country.

Offshore outsourcing involves hiring a third-party company located in another country to provide services. For example, using Lead Outsource Development Inc. in the Philippines can save you up to 75% compared to hiring locally.

We don’t lock clients into long-term contracts. Instead, we provide exceptional service so clients choose to stay. Our engagements renew on a month-to-month basis.

Yes, all staff receive Health Maintenance Organization (HMO) benefits, offering a range of healthcare services through a network of providers.

Our support team organizes monthly events and bonding experiences to ensure staff wellness and happiness. This helps maintain high staff retention rates and ensures your investment in training is not wasted. Prioritizing mental health and well-being by mixing work and play enhances employee happiness, retention, and productivity.

All Filipino employees receive a mandatory year-end bonus equivalent to one month’s salary. This 13th month pay is already included in the Lead Outsource Development Inc. monthly fee at no additional charge.

Yes. For office-based staff, we use premium, dedicated internet services via Fiber Optic Facilities and a fully redundant Gigabit Ethernet Network. We also have a secondary failover network to ensure maximum uptime and performance. Lead Outsource Development Inc. provides a high-speed internet connection of up to 10 megabytes per second (10mbps) per person. Clients with teams can share bandwidth, and additional mbps can be requested at an agreed-upon cost.

Yes, staff work full-time, 5 days a week, 8 hours a day.

Yes, we offer a discount on our Service Fee for clients who grow larger teams with us. This discount applies to all staff in the team.

Invoices can be paid in USD, AUD, EURO, GBP, NZD, SGD, or CAD. Local payment options through nominated country banks with no transfer fees are also available.

If staff are required to work on a Philippine regular holiday, a premium will be payable to the staff and invoiced to the client. The client must pay 200% of the standard day rate for a regular holiday or 130% for a special non-working day.

We provide proposals and monthly fees in USD, AUD, EURO, GBP, NZD, SGD, or CAD. Quotes in currencies other than PESO will adjust monthly based on currency movements. PESO invoicing is only available for companies located in the Philippines.

We provide high-quality standard equipment. If you need upgraded equipment, we will provide a custom quote based on your requirements.

Yes, the one-month Security Deposit will be credited to the final invoice if you decide to cancel. Payment receipt of the Security Deposit invoice is required for an official job offer to be made.

Yes, if third-party licensed software is required (e.g., Photoshop), the cost will be borne by the client. Additional costs will only be incurred with the client’s written request and approval.

Yes, although not mandatory, many clients prefer to motivate their staff with incentives. These incentives are paid directly to your staff, who receive the full amount after currency loss and bank fees. We can invoice this variable amount separately each month on top of your Monthly Fee.