At the request of the signer, Lead Outsource Development Inc. provides the following Service Agreement. The client agrees to pay for services in US dollars every period that the service(s) are active.

This contract can be canceled at any time with three business days' notice.

Lead Outsource Development Inc. will provide virtual assistants(s) / call center services personnel during the initial period. The client will pre-pay for the service. This will include all associated costs and weekly hourly reports. Following the initial period, clients may choose to continue the campaign.

General Terms and Conditions

Client agrees that no attempt will be made to engage in any activity directly with Lead Outsource Development Inc. employees except directly relating to this document. No attempt will be made to directly employ employees of Lead Outsource Development Inc.

Confidentiality – Lead Outsource Development Inc. and Client both acknowledge that in the course of this Contract, each party may have access to the other’s Confidential Information. “Confidential Information,” as used in this Contract, means information not generally known to the public, in written, oral, or any other form, that a party designates as being confidential or that, under the circumstances surrounding disclosure, should be clear that it is confidential. For clarity, Client’s Confidential Information shall also include Client’s emails that are subject to the Services. The obligations of this Section shall not apply to Confidential Information that (i) was in the possession of, or was rightfully known by a receiving party, without an obligation to maintain its confidentiality, before the time of disclosure; (ii) is or becomes generally known to the public without violation of this Contract; or (iii) is obtained by a receiving party in good faith from a third party having the right to disclose it without an obligation of confidentiality.

Limitation of Liability – EXCEPT AS SPECIFICALLY PROVIDED HEREIN, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOSS OF USE, LOSS OF DATA OR LOSS OF GOODWILL), ARISING OUT OF OR IN CONNECTION WITH THIS CONTRACT OR THE PERFORMANCE OR OPERATION OF THE SERVICES, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, AND WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT REGARDING THE INDEMNITY OBLIGATIONS UNDER “Indemnity”.

“Indemnity,” IN NO EVENT shall either party’s liability for any damages hereunder exceed the amounts paid by Client to Vendor during the one month preceding the causation of the damages.

Sever-ability. If for any reason a court of competent jurisdiction finds any provision of this Contract invalid or unenforceable, that provision of the Contract will be enforced to the maximum extent permissible and the other provisions of this Contract will remain in full force and effect.

Survival. The rights and obligations of Lead Outsource Development Inc. and Client contained in this Section and section “Confidentiality,” Section “Indemnity,” and Section 3, “Limitation of Liability,” shall survive any expiration or termination of this Contract.

Waiver. The waiver by either party of any default or breach of this Contract shall not constitute a waiver of any other or subsequent default or breach.

Amendments. Modifications and amendments to this Contract shall be invalid unless made in writing that is signed by duly authorized officers of each party hereto.

Notices. All notices required to be sent under this Contract must be in writing and shall be delivered via e-mail or shall be sent to the Client at the address specified on the Company Service.

Statement of Work

Objective & Goals

Lead Outsource Development Inc. will provide clients with dedicated virtual assistant(s) / call center personnel for required tasks. The worker(s) will be responsible for following instructions to complete phone and computer-based tasks as described by the client. The client will provide all instruction and training on tasks to be performed.

Scope of Work:

Assistant Selection – Lead Outsource Development Inc. will employ the appropriate agents for the campaign

• 4-year accredited university graduate
• Fluent English language skills, neutral accent
• Proficient in the Internet, email, CRM, and Windows applications

Scripting

• The client will provide the initial script.
• Lead Outsource Development Inc. will work with the client and assistant to fine-tune the script to improve conversion.
• Additional scripts may be added/written as needed.

Communication – The Client will be able to directly engage the assistant on the campaign

Training – The Client and Lead Outsource Development Inc. will conduct training with the selected assistant

• Assistant Orientation – Review of Lead Outsource Development Inc. Employment Procedures, Code of Conduct
• Systems Orientation
• Classroom training – Product knowledge and company introduction
• Assistant shadowing – Side-by-side call feedback with manager and peers

Reports:

• Weekly reports will be delivered to the Client via email
• As needed calls between Clients to Lead Outsource Development Inc. operations management to discuss progress and assess current campaign new opportunities

Operating Agreement

Assistants – Will work on a full-time (40 hours per week) basis, unless specified on a part-time plan.

• All Client communication with workers should only regard day-to-day work
• Performance, reporting, and other issues should be directed, via call or email, from the Client to Lead Outsource Development Inc. management
• Launch -The campaign launch date will be designated once a furnished contract and payment is received
• Billing – The initial test period will be billed based on the requested services outlined below. The campaign may be extended in the same increments per individual working on the client’s account
• when hours expire. The campaign can be canceled at any time with 3 days' notice before the next billing cycle via e-mail to   info@leadoutsourcedev.com.
• Cancellation – Three days' notice is required to cancel any campaign. This service agreement is binding and no refunds will be given.

Cost & Campaign Structure

• Cost per billing period will vary based on actual number of billable hours.
• All set-up fees are waived
• Additional agents can be added as needed with one-week notice for sourcing, hiring, and training.
• Phone systems – Unlimited single-phone line calling to the US and Canada, we provide calling to some other countries but additional rates may apply. Inbound caller ID US phone number only, not all area codes may be available. We may be able to provide additional country inbound phone numbers, please contact your sales person for more information.

Please select the number of assistant(s)/caller(s) you require on the next page. The total will be provided on your first invoice.

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Document name: 40 Hours – $7 Rate – Contract Agreement

Unique Document ID: 4fe2abff4dd5492969495804ac96be0bc969ec62

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Timestamp	Audit
December 15, 2025 3:06 pm EDT	40 Hours – $7 Rate – Contract Agreement Uploaded by Lead Outsource Development Inc - info@leadoutsourcedev.com IP 124.105.102.0

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