USA’s Trusted Partner in Outsourcing Solutions
At Lead Outsource Development Inc, we provide a comprehensive range of outsourcing services and staffing solutions tailored for the healthcare and e-commerce industries across the United States.
With a state-of-the-art, fully equipped three-story facility located in the Philippines, we house over 300 highly skilled and fully trained professionals dedicated to delivering exceptional service.
Our team operates 24/7, ensuring seamless support and operations, allowing our clients to focus on their core business objectives while we handle the rest.
Wide Range of Outsourcing Services We Offer
Inbound Call
Handling incoming calls from customers or clients, providing prompt and professional assistance to address inquiries, resolve issues, or provide information.
Outbound Call
Making outgoing calls for sales, surveys, follow-ups, or gathering information, ensuring effective communication and customer engagement.
Phone Answering
Providing tailored phone answering services to manage calls professionally, ensuring no important communication is missed.
Back Office
Supporting essential administrative tasks such as data management, payroll processing, and document management to improve operational efficiency.
Live Transfer
Seamlessly transferring calls to the relevant department or individual in real-time, enhancing communication and customer service.
Lead Generation
Identifying and nurturing potential customers through targeted communication and outbound strategies to drive business growth.
IT Support
Providing technical assistance to resolve IT-related issues, maintain systems, and ensure smooth technological operations.
Virtual Receptionists
Delivering professional remote receptionist services to handle calls, schedule appointments, and manage inquiries virtually, maintaining a polished image.
Customer Support/Service
To address concerns and enhance satisfaction, offering excellent customer assistance through various channels, including email, phone, and chat.
Appointment Setting/Scheduling
Organising and managing appointment calendars efficiently, assisting in scheduling meetings, consultations, or appointments for smoother operations.
